Customer Service

Company Information 
Phone: 877.511.2007
Fax: 352.226.8579
Email:sales@officeaccessoriesplus.com
Address
Office Accessories Plus
4820 NE 49th Ave
Gainesville, FL 32609
Business Hours
Monday-Friday 8:30-5:00 Eastern Standard Time
Image Disclosure
Although we make every effort to have our images accurately reflect the product described it is not always possible.
Website Privacy Policy 
Thank you for visiting Office Accessories Plus and reviewing our privacy policy. Our privacy policy is clear: We will collect no personal information about you when you visit our website unless you choose to provide that information to us.
Here is how we handle information about your visit to our website
If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:
  • The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;
  • The type of browser and operating system used to access our site;
  • The date and time you access our site;
  • The pages you visit; and
  • If you linked to any Office Accessories Plus website from another website, the address of that website.
We use this information to help us make our site more useful to visitors.We do not track or record information about individuals and their visits.
If You Send Us Personal Information
If you choose to provide us with personal information whether it is by placing an order, requesting a quote, e-mailing a question, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message, fill your order and to help us provide you with information that you requested. We do not collect personal information for any other purposes. The information you provide will not be given or sold to any public or private organizations or private persons.
Accepted Methods of Payments
We accept Visa, Master Card, American Express, and Discover. We also accept Personal & Business Checks. Orders paid by check will be held until the check clears, typically 10 days. To help protect our clients on some orders we may require that a photocopy of both the front and back of the credit card be faxed to us prior to the order being shipped.
Shipping & Handling 
Same Day shipping: Most orders with same day shipping will ship the same day that the order is placed if the order is placed before 4 PM Eastern Time.
24 hour shipping: Most orders with same 24 hour shipping will ship within 24 hours of the time the order was placed.
Quick Ship Shop: All items ordered from the Office Accessories Plus quick ship shop will receive free express shipping upgrades as needed to make sure your order delivers on or before December 24th 2014. Orders that can deliver on or before December 24th using standard ground service will not be upgraded.
Free Personalization 
Office Accessories Plus reserves the right to limit free personalization to one free personalized item per order. Not all items are able to personalize. Free personalization applies only to those items that are able to be personalized.
Free Logo Debossing
Office Accessories Plus reserves the right to limit free logo debossing to one item per order. Not all items are able to be logo debossed. Free logo debossing applies only to those items that are able to be logo debossed.
Free Shipping 
Many of our items have a “free shipping” promotion. Free shipping applies only to standard Fed Ex ground shipping services. Standard shipping does not include express delivery charges such as overnight shipping or Saturday delivery. Orders processed without shipping will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit. Free shipping promotions apply to the contiguous* US only. Express shipping has an additional cost. Please contact customer service to see what those fees would be for your area.
Shipping Claims
Any orders that arrive damaged must be reported within 24 hours of receiving your order. All damaged claims must be filed within 24 hours of receiving product.
Undisclosed Shortages
In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 3 days of receiving your order.
Stock Order Cancellation 
You may cancel a stock order at any time without incurring any shipping and/or restocking fees prior to an order being shipped. Orders that have been shipped but not yet received by you cannot be cancelled. You can, however, return the merchandise without being charged any restocking fees as long as the return is processed according the our returns policy.
Custom Order Cancellation
Custom or personalized orders where production has begun cannot be canceled.
Custom/Personalized Returns
Custom made and personalized items are not eligible for a return credit. In the event that a custom or personalized order is damaged or lost in shipping the order would be replaced by Office Accessories Plus. When a complete set is purchased with personalization even though only 1 item in the set may be personalized, no part of that set is not eligible for a return credit.
Stock Returns
Customers may return any stock order purchased Office Accessories Plus for any reason within 30 days of delivery, provided it is in new and sellable condition and returned in accordance with our returns guidelines. To return a Product, Customer must call 877.511.2007 or email a return request to sales@officeaccessoriesplus.com to request a Return Goods Authorization form ("RMA"). The RMA will provide detailed instructions on the return process.
RMA numbers will only be valid for 10 days from the date the RMA number was issued. If the product is not in transit before the end of the 10th day you must call to receive a new RMA number. Any item that is returned with an expired RMA# will be subject to a 20% restocking fee or may not be accepted and returned to you at your expense.
There will be no restocking fee*** if the return is within 30 days from date of item receipt and the product is returned in accordance with our returns guidelines.
Absolutely no returns will be accepted after 30 days of item receipt.
Special orders purchased from Office Accessories Plus are not returnable for credit.
Returns Preparation Guidelines
In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:
To make a return first call customer service 877.511.2007 or Email customer service at sales@officeaccessoriesplus.com to obtain a RMA number.
We will not be able process any return or exchange without this information.
  • order number
  • item(s) being returned
  • reason for return
A Return Authorization number (RA) must accompany all returns. Any item being returned without an RA# will be subject to a 20% restocking fee or may not be accepted and returned to you at your expense. RMA numbers will only be valid for 10 days from the date the RMA number was issued. If the product is not in transit before the end of the 10th day you must call to receive a new RMA number. Any item that is returned with an expired RMA# will be subject to a 20% restocking fee or may not be accepted and returned to you at your expense.
Please contact your Office Accessories Plus sales or customer service representative for this number.
Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Record the RA # provided your Office Accessories Plus Representative on the itemized list of all items being returned.
  • Clearly write the RA# on the outside of the package being returned.
  • No return credit will be issued for items that are returned in any condition other than new and Salable.
  • Any item being returned without an RA# will be subject to a 20% restocking fee or may not be accepted and returned to you at your expense.
  • Return shipping costs will be at the customer's expense.
  • Many of our products come with free shipping, if you return a product that received free shipping our actual outbound shipping costs will be deducted from your return refund.
  • Office Accessories Plus cannot be held responsible for packages that are lost or damaged in transit during the return process. Please be sure to properly package and insure all return shipments.
  • Office Accessories Plus requires that you return your Product with prepaid insurance using UPS, Fed Ex, DHL or Parcel Post. Office Accessories Plus will not accept any shipment sent C.O.D.
  • Credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.
  • We can only refund money to the original purchaser. If item was received as a gift the items may be exchanged for different items. The original purchaser must initiate refunds.
Company Information
Phone: 877.511.2007
Fax: 352.226.8579
Email:sales@officeaccessoriesplus.com
Address
Office Accessories Plus
4820 NE 49th Ave
Gainesville, FL 32609
Business Hours
Monday-Friday 8:30-5:00 Eastern Standard Time
Contiguous United States
The contiguous United States are the 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia.[1] The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.